On Line Questionnaire

On-line Questionnaire

Thank you for taking the time to let us know how we did on your job.

As a token of our appreciation, we would like to send you a free gift certificate to your choice of either

Cracker Barrel or Outback restaurants or the Home Depot home improvement store.

In order to qualify for the gift card, be sure to complete this entire questionnaire.

Please fill in each question to the best of your recollection. (* required field)

*Name *Job # (found on contract)

*Address (Of job-site)

*Address (Full mailing address where gift card will be sent)

*Phone E-mail

WHEN YOU LAST USED OUR COMPANY

2) What type of work have we done for you?

3) When you called our office, was the phone answered promptly? Yes No

4) How were you greeted when you called our office?

Very professionally

Somewhat professionally

Not at all professionally

If not at all, please explain:

5) After you requested an estimate, how long did you wait for a call back from our estimator?

That day

Next Day

2-3 days

Other

6) Did you feel the period of time you waited for a call back was excessive? Yes No

APPOINTMENT

7) Once our estimator returned your call, how far in advance was your appointment set?

Next Day

2-3 days

Other

8) Was the time set for your appointment convenient for you? Yes No

9) Did our estimator arrive on time for the set appointment? Yes No

10) Was our estimator polite? Yes No

11) Was our estimator prepared with all literature and samples needed? Yes No

12) Did our estimator explain the details of your estimate to you clearly? Yes No

If not , please explain:

13) Were you given a written estimate for the complete cost of your job? Yes No

14) How important was it to you to have the estimate in writing?

Very important

Somewhat important

Not important

15) Did you fully understand what you were getting for the price? Yes No

16) Did our estimator inform you of your financing options? Yes No

17) Was the estimator able to answer any questions you had? Yes No

If not , please explain:

18) Were you given an estimated time frame when your job would be done? Yes No

19) Overall, how would you rate satisfaction with our estimator?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

20) Why did you choose Custom Exteriors to do your job?

APPLICATION

21) Did a company representative periodically call to inform you of your jobs scheduled start

date and/or changes? Yes No

22) When was material delivered to your job site?

Start date

1 day prior

2-3 days prior

1 week prior

2 weeks prior

Other

23) Were materials placed in a convenient place on your property? Yes No

And if not, please explain :

24) Did your job begin in the time frame as estimated? Yes No

25) Did the foreman of the crew introduce himself upon starting your job? Yes No

26) Did our crew perform the work professionally, being considerate of you as well as your neighbors?

Very professionally

Somewhat professional

Not at all professional

Please explain anything less than completely professional:

27) Did you feel comfortable asking our crew questions regarding your job? Yes No

28) Was your job site thoroughly cleaned up at that end of each day our crew worked? Yes No

29) Was any damage done by our crew to your house or yard? Yes No

And if so, please explain :

30) Did Custom Exteriors make sure to correct any damage done by our crew? Yes No

If yes, how quickly was the problem corrected ?

Immediately

Within one week

2-3 weeks

31) Did a company representative call to inform you that your job would be finishing? Yes No

32) Did your job take the same number of days to complete as estimated?

Same

Less

33) Was weather a factor if there was a delay in your jobs completion? YesNo

COMPLETION

34) Did your salesman contact you promptly after completion to set up collection? Yes No

35) Was the total amount due upon completion the same as what you expected?

Same

Less

36) Was your salesman available to answer any questions and concerns you had throughout the job process from start to finish? Yes No Somewhat

37) If you had questions regarding your job, was someone with Custom Exteriors able to answer your questions?

Yes No

If not, please explain:

38) Did the salesman go over the completed job with you to ensure your satisfaction? Yes No

39) If you were unsatisfied, were corrections made on your job? Yes No

40) How long before corrections were made to your satisfaction?

Immediately

Within one week

2-3 weeks

Other:

41) Upon completion, did you receive labor and material warranties? Yes No

42) How would you describe your satisfaction with the work Custom Exteriors did on your home?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

GUARANTY REPAIRS

(Repairs to jobs completed by Custom Exteriors and covered by Custom Exteriors' warranty)

43) At any time after your job's completion, did you have any problems with the work we did? Yes No

( If no, please skip to YOUR SATISFACTION section.)

44) Did this problem involve a leak? Yes No

45) Did you call in and report this problem to our office or your salesman? Yes No

( If no, please skip to YOUR SATISFACTION section.)

46) How long after your call did you wait for a Custom Exteriors employee to do the repair?

That day

Next day

Within 1 week

2-3 weeks

Other:

47) Were you home when our repairman did the work? YesNo

48) If you were not home, was there a note or phone call telling you Custom Exteriors had been there?

YesNo

49) If you were home, did our repairman let you know he was there to do the work before starting?

Yes No

50) Did you have confidence in our repairman's ability to solve the problem? Yes No

If no, please explain:

51) Did his work correct the problem? Yes No

52) If not, was Custom Exteriors willing to come back out and try again, until the problem was fixed?

Yes No

YOUR SATISFACTION

53) Overall, are you happy you chose Custom Exteriors? YesNo

If no, please explain:

54) Would you recommend Custom Exteriors to a friend? Yes No

55) Did any one Custom Exteriors' employees, through outstanding service, make your project with Custom Exteriors more enjoyable?

56) Do you have any suggestions as to how Custom Exteriors could better serve you?

Thanks again for taking the time to fill out our questionnaire.

Would you like a gift certificate to: Cracker Barrel Outback Home Depot